LinkySend Inbox Not Loading or Missing Comments
The LinkySend Unified Inbox pulls comments and messages from all your connected networks. If it's not loading or showing less than expected, here are the most common causes and their fixes.
Inbox is empty or showing a loading spinner
If the inbox shows only a loading spinner for more than 30 seconds:
- 1Hard refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).
- 2Check if any account is disconnected (Dashboard → Accounts). Disconnected accounts cannot sync comments.
- 3Check your internet connection.
- 4Try a different browser or incognito mode.
- 5If the issue persists, clear your browser cache and cookies, then log in again.
Comments are missing or not syncing
Not all comments may appear due to:
- 1API delay: Comments from the last few minutes may not yet have synced. The inbox refreshes every 5–10 minutes automatically.
- 2Old comments: Comments on posts published before you connected to LinkySend are not retroactively imported.
- 3Filtered out: Check that you haven't accidentally enabled filters (by network, by date, or "unread only") that are hiding comments.
- 4Platform restrictions: TikTok and LinkedIn limit comment API access more than Instagram or Facebook. Some comments may be unavailable by platform policy.
Manual sync
To force an immediate inbox sync: Go to Dashboard → Inbox and click the "Sync Now" button (circular arrows icon, top right). This triggers an immediate API pull from all connected networks.
FAQ
Can I see DMs (Direct Messages) in the LinkySend inbox?
Instagram DMs are supported on Business/Creator accounts via the Instagram Messaging API. Facebook Messenger DMs are supported. TikTok, LinkedIn, and X DMs are not currently available due to API restrictions. We will add these as the platforms make APIs available.
My inbox was working yesterday but not today. What changed?
The most common cause is a session token expiry — one of your accounts got disconnected. Check Dashboard → Accounts for any red disconnection badges and reconnect the affected accounts.
Inbox still not working? Email support@linkysend.com with a screenshot of the error.
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