Troubleshooting Social Network Connection Errors in LinkySend
If you're seeing an error when trying to connect a social media account to LinkySend, you're not alone. OAuth flows can break for several reasons — expired tokens, permission mismatches, or account-type restrictions. This guide covers the most common issues and how to fix them.
Common Error: "Authorization Failed" or OAuth Popup Closed
This happens when the OAuth popup is blocked by your browser or closed before authorization is completed.
- 1Allow popups for app.linkysend.co in your browser settings.
- 2Disable any browser extensions that block popups or redirects (ad blockers, privacy shields).
- 3Try the connection in an Incognito/Private window to rule out extension conflicts.
- 4Ensure you're logged in to the correct social account in the same browser before starting the OAuth flow.
- 5Retry the connection from Dashboard > Accounts > + Add Account.
Common Error: Account Disconnected or Token Expired
OAuth tokens expire or get revoked when you change your social media password, revoke app access, or when the platform resets tokens. If LinkySend shows a warning icon next to an account, the token needs to be refreshed.
- 1Click the warning icon (or "Reconnect") next to the affected account in Dashboard > Accounts.
- 2Follow the OAuth flow again to issue a fresh access token.
- 3If the platform shows LinkySend in its "Connected Apps" list, remove it first, then reconnect from LinkySend.
Platform-Specific Issues
Some platforms have specific requirements that cause connection failures: Instagram requires a Professional account linked to a Facebook Page. Facebook requires you to be a Page Admin. Pinterest requires a Business account. TikTok may require additional identity verification for new accounts. If your account type does not meet these requirements, the connection will fail with a permissions error.
Still Having Issues?
If none of the above steps resolve your issue, try these additional steps: clear your browser cache and cookies, try a different browser, or check the LinkySend status page at status.linkysend.co for any ongoing platform API incidents. You can also contact LinkySend support directly via the in-app chat.
FAQ
Why does my account keep disconnecting every few weeks?
Some platforms (especially Instagram and Facebook) issue short-lived access tokens that expire after 60 days. LinkySend automatically refreshes tokens in the background where possible. If your account keeps disconnecting, it may indicate the platform has revoked access — usually triggered by a password change or suspicious login activity. Reconnect the account and enable two-factor authentication on the platform for better stability.
I connected my account successfully but posts are still failing. What should I do?
A successful connection means authorization is complete, but post failures can have separate causes: missing required permissions, content that violates platform policies, or file format/size issues. Check the error message shown next to the failed post in your LinkySend activity log — it will tell you the specific reason from the platform's API. You can then correct the content or re-authorize with the correct permissions.
Still stuck? Contact LinkySend support via the in-app chat — our team resolves most connection issues within a few hours.
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